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Income Support

Income Support is a benefit for people on a low income to help them with their living costs. You can't make a new claim for Income Support because it's being replaced by Universal Credit. 


What is Income Support?

Income Support is a benefit to help people on a low income with their living costs.

If you already claim Income Support, you can continue to do so, as long as you meet the eligibility criteria. But it's no longer possible to make a new claim for Income Support, and you'll be moved over to Universal Credit instead.


When will Income Support change to Universal Credit?

Income Support is being replaced by Universal Credit, with the aim that everyone will be moved to Universal Credit by the end of 2024. 

If you're on a low income and need help with your living costs, you can apply for Universal Credit instead. 

Find out more about Universal Credit


Am I eligible to claim Income Support?

If you already get Income Support, you'll continue to get it if you meet the eligibility criteria: 

  • you have no income or a low income, and no more than £16,000 in savings
  • you’re not in full-time paid work 
  • you’re between 16 and State Pension age
  • you live in England, Scotland or Wales – there are different rules for Northern Ireland.

How to contact Income Support

There are a couple of ways you can get in touch with Income Support. You can:

  • write to Income Support using the address on the letter that you've received from them
  • call them on 0800 169 0310 (lines are open Monday to Friday, 8am-5pm).

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We offer support through our free advice line on 0800 678 1602. Lines are open 8am-7pm, 365 days a year. We also have specialist advisers at over 120 local ͵͵s.

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Last updated: Apr 08 2024

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